I don't like Sprinting

For six years we've had the same cell phone service and it's been stellar. Every once in a while, someone says, "You use Sprint? But they are so bad in my area!" and I raise my smug little chin and explain that we've never had a problem.

That changed when I bought my new phone. A nice red "save AIDS vicitms in Africa" Razr with a 'bluetooth' to boot. For the last two months, about once a week, I've had to talk to a rep to try to work out something-gone-wrong on my account. Apparently the sales rep started a new account for me with my old number, added in some discounts, turned it into a 'shared minutes' account without another phone attached and things rolled downhill from there... double-billing, account overages, a second security charge. Tonight, after yet another hour-long call, I think it's taken care of. I hope it's taken care of. I've gotten very good at taking service rep's names and numbers but that's a skill I'd rather not need.

Here's crossing my fingers.