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stitchwhichIt is hard, nowadays, to trust. Especially a commercial establishment. It takes a bit of personal discipline, in fact, to continue to extend trust when you are surrounded by Corporations bent on wringing out your funds without regard to your worth... that is why the last few days have been difficult for me. Because I trusted a company, a small one, and through a series of circumstances over the course of nearly a week, finally felt that my trust had been misplaced.
I acted on those feelings. I canceled our debit/credit card and filed a "wrongful charge" report to the credit card company. Or, that is, I did so at my bank, who would fax that report to Visa. And the whole time I was going through that administrative process I grieved because something precious, if rarely used, was lost to me - my faith in the integrity of a small business we had purchased from for years and had recommended to our friends over and over again.
And late this afternoon, I learned that my faith was not, in fact, misplaced. The overcharge was corrected, their phone was not dis-connected as it had seemed when I called (living in the countryside, their service is spotty - the girl I spoke with said sometimes it just blanks out and sometimes customers get a local church instead). They spoke to our bank clerk and asked her to have me call them. Everything is fine, the "wrongful charge" report is shredded and never sent.
So here's to Fall Creek Suttlery*, a good, solid family-run company that gives good service and corrects their errors with a smile and an apology, and who also, apparently, have trouble training "the new guy" on credit charges and reimbursements, and who have to struggle with Big Corporation Telephone Service Gone Wrong on a daily basis. And yet you can still hear the smile over the phone (once you reach them).
I'm so relieved... although I'm going to stick with online-orders from now on. Just in case. :)
*Their spelling, not my typo this time.
I acted on those feelings. I canceled our debit/credit card and filed a "wrongful charge" report to the credit card company. Or, that is, I did so at my bank, who would fax that report to Visa. And the whole time I was going through that administrative process I grieved because something precious, if rarely used, was lost to me - my faith in the integrity of a small business we had purchased from for years and had recommended to our friends over and over again.
And late this afternoon, I learned that my faith was not, in fact, misplaced. The overcharge was corrected, their phone was not dis-connected as it had seemed when I called (living in the countryside, their service is spotty - the girl I spoke with said sometimes it just blanks out and sometimes customers get a local church instead). They spoke to our bank clerk and asked her to have me call them. Everything is fine, the "wrongful charge" report is shredded and never sent.
So here's to Fall Creek Suttlery*, a good, solid family-run company that gives good service and corrects their errors with a smile and an apology, and who also, apparently, have trouble training "the new guy" on credit charges and reimbursements, and who have to struggle with Big Corporation Telephone Service Gone Wrong on a daily basis. And yet you can still hear the smile over the phone (once you reach them).
I'm so relieved... although I'm going to stick with online-orders from now on. Just in case. :)
*Their spelling, not my typo this time.
